Frequently Asked Questions
Q: Where are the Lockers?
A: The Lockers you are reserving on this Website are located inside the Venue. We will post a 2019 Map to show you the exact location of your Locker as soon as one is available.
Q: What do I need to bring to the Festival to Receive my Locker Key?
A: Please print your Paypal Receipt. You will see it on your screen when you order the Locker, and Paypal will email a copy to you. Please bring a Paper Copy of the PayPal Receipt printout with you to the Festival. If you have trouble printing it, please contact LockerLou@LockerLou.com.
Q: What happens if I forget my Paypal Receipt?
A: Please print and bring a hard copy of your receipt to avoid complications. Now is the Time to Repeat the LockerLou Mantra: "I will Print and Bring my PayPal Receipt." "I will Print and Bring my PayPal Receipt." "I will Print and Bring my PayPal Receipt."
You will always receive your Locker. We are just trying to be efficient because it will take you longer to check-in without a Paper Copy of your Paypal Receipt.
Q: Are you going to mail a Locker Key to me?
A: No! Please bring your PayPal Receipt to the Event, and we will exchange it for your Locker Key or Padlock at our Check-In Tent, which is inside the venue.
Q: Do you Guarantee to hold my Locker Reservation?
A: Yes. We will hold your Locker Reservation throughout the entire Festival until you claim it.
Q: Will you explain the Key/Padlock Deposit one more time?
A: Let's use the Medium Locker as an example. PayPal charges $55.02. You bring the PayPal Receipt to Locker Check-in. You receive a Locker Key and keep the Key for 3 days. When you return the Key to us you immediately receive $20 cash back. Your Net Total Cost for the Medium Locker for three days is $35.02. You’ll leave the Festival with $20 in your pocket - gas money for the drive home.
Q: I hate lines …
A: We all hate lines. Please help us be efficient. Please Print your Paypal Receipt and hand it to one of us at the Check-In Tent.
When it’s time to go home all Key Deposit Refunds are issued quickly. Just give the Locker Key to one of us and we’ll hand you a $20 bill. No forms, no ID’s, no complications. It took more time to read this answer than it will to exchange your Locker Key for $20. Sometimes there’s a line, but it moves fast, and it won’t take long to get your money.
Q: Where is the Locker Check-In Tent?
A: Signs will show you the way to our tent and our location will be in the Festival Guide. Event Staff can point you in the right direction, and we’ll post a map you can download - as soon as one is available. If you’re lost just call: (800) 827-1692 and we’ll direct you to the Lockers.
Q: Will I be able to use the Locker anytime I want?
A: YOU MUST HAVE A TICKET TO THE EVENT TO ACCESS THE LOCKERS. Our current arrangement with the Festival allows you to access the lockers as many times as you wish WHILE YOU ARE INSIDE THE FESTIVAL. When the Event is over each night, the grounds are closed, and you will NOT be able to access the Lockers until the following day.
Q: How Big are the Lockers?
A: Please review the "Reserve" Page for the locker dimensions.
Q: Can I pay for the Lockers at the Event?
A: Maybe. There is a limited supply of lockers - and all of them are available on-line right now. Every Locker will probably be reserved on-line before the Festival begins.
No one knows for sure. If the lockers sellout on-line (as they did the past 8 years), there won't be any Lockers available to rent at the Festival - unless someone cancels at the last minute.
Q: If I can't make it to the Festival, or don't need my Locker Reservation, can I get a refund?
A: Yes! Please reach out to me by email or in person at the event as soon as your plans change. No Refund will be issued after the Festival is over.
Q: What happens if I lose my Key?
A: If you lose the Key, you will forfeit the $20 deposit. You will receive a new Key and will need to pay another refundable $20 deposit. Once you return the new key, you will receive the second deposit back. If you find your "lost" Key, you’ll receive your original deposit back too.
Q: Can I still change my clothes in your Locker Tent?
A: Yes, in fact we’ll try to add another Tent in 2019.
Q: Can I get more than One Key for My Locker?
A: Only One Key is issued for Each Medium and Large sized Lockers, however, ALL Extra-Large Lockers will be equipped with Combination Locks.
We use “Set-Your-Own Combination” Locks for customer convenience and increased security. We have changed our procedures to reduce the wait and promise to be even more efficient in 2019.
Q: Do I bring my own Padlock?
A: NO! You cannot use your own Lock. You must use the Lock provided by the Locker Company. There is no additional charge for the use of our Lock, which remains the property of the Locker Company. A $20.00 Refundable Lock Deposit is collected when you reserve the Extra-Large Keyless Combination Locker on-line.
Here’s how it the Deposit works: PayPal charges you for the Extra-Large Keyless Combination Locker. You bring the PayPal Receipt to Locker Check-in. You receive a Pad Lock and keep it for 3 days. When you return the Lock to us you immediately receive $20 cash back.
Q: If someone had a Locker at a previous Festival, will the same combination open my Locker this weekend?
A: No. That's like asking if the last winning PowerBall numbers are a good play today.
All Locks are removed from the Lockers and returned for the $20 deposit at the end of each Festival. All combinations are re-set to "0000". The locks are placed in a bin and one is chosen at random when you check-in. You then personally create your own four digit code for your Lock.
LockerLou's friendly advice: If you're looking for a quick score, forget the Lockers - play PowerBall.